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USERRA Compliance Challenges in an Economic Downturn

When employees return from military service, the workplace they left most likely has undergone changes reflective of the current economy. Employers who have had to lay off employees while others were away performing military service may not be certain about how to comply with the Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA) as to the returning employees.
How to Restore Customer Confidence After Things Go Wrong
Each year, the average company loses 20 to 40 percent of its existing customers. Service failures and an inability to manage successfully the problems and complaints are a leading cause for this annual exodus, yet less than 10 percent of companies have a plan for how to respond to clientele when things go wrong. A solid customer recovery strategy helps organizations increase profits by retaining more customers and therefore, keeping the growth they’ve already earned.
The Impact of Healthcare Legislation upon Employers, Part 2
This article is the second part of a two-part series on The Patient Protection and Affordable Care Act and Health Care and Education Reconciliation Act (collectively referred to as "the Act") and how it affects employers.
Personnel File Tips
Because personnel files will become part of the evidence if an employee or former employee sues, it is important to make sure the files contain what they should contain and that they are free of what should not be in them. File management and regular file maintenance are important components in your organization's overall risk management strategy.


What Is Your Opinion ?
Are there members of your organization who have served, or who are serving, in the military?
Yes
No

Last Week's Poll
Do you have direct experience in dealing with client or customer satisfaction?
Yes
 
 70.11%
No
 
 29.89%

President's Message

As we now formally do business as in2vate, llc, my primary feeling is gratitude. I am thankful to so many of you who are reading this right now – members of the in2vate team, loyal clients and partners, and even those of you who may be experiencing us for the very first time.

First and foremost, let me thank those of you who have traveled with us on our journey. I usually refer to "clients and partners" (as I just did in the paragraph above) but, to me, they are almost always one and the same. In fact, a number of you – through the work we've done for and with you – have contributed a great deal to the strengths of the in2vate organization and, most importantly, to our collective ability to better the lives we touch. Especially to you (and you know who you are!), I offer my heartfelt thanks.

Part of the reason I cherish the client/partner relationship likely stems from my own initial experience with this organization, back in the late 1990s, as a client/partner, myself. Soon after, now almost 10 years ago, I formally joined the team ... and I can attest that the entire in2vate team shares this affection – a real passion – for relationships.

As a staff, we have worked hard to internally develop and externally expand our capabilities. Today, we include an unprecedented team of professionals in every discipline relevant to risk management. I am tempted to say that I'd put our team up against anybody ... but that's not how we think or operate – instead, I will say that I'd be delighted to put our team alongside anybody, working together to fulfill our mutual goals and objectives on behalf of environments, organizations and, ultimately, people.

And, working together, our emergence as in2vate means a redoubled commitment to innovation, leveraging technology as well as the impact that only human beings can make, especially when working together – or perhaps I should say "2gether"! Already, we have a wide variety of new and newly enhanced capabilities, including a highly customizable LMS, videoconferencing, webconferencing, and even our first App (for the iPhone).

But none of this matters without our core value – integrity – in all that we do. I continue to pledge – personally and on behalf of the entire in2vate team – that we will remain fully committed to this and all of our values. You deserve nothing less.

And so I will conclude the way I began – thank you! I deeply appreciate all we've accomplished together and have great excitement for what's to come ...

Jeff Chasen
in2vate President & COO
and your partner & colleague